Refund and Cancellation Policy

REFUND & CANCELLATION POLICY

Effective Date: October 10, 2026

This Refund & Cancellation Policy applies to the monthly business listing subscriptions offered by Goldbull LLC through MyNashvilleGuide.

1. Subscription Plans

Regular Business Listing — $30/month. Premium Business Listing — $70/month. Both plans are monthly subscriptions and automatically renew unless cancelled.

2. Cancellation

Customers may cancel their monthly subscription through the applicable account/subscription management process or by contacting info@mynashvilleguide.com. Cancellation prevents future recurring charges after the cancellation becomes effective.

3. Current Billing Period

Cancellation does not automatically result in a refund for the current billing period. Unless otherwise required by applicable law or expressly approved by MyNashvilleGuide, the customer may continue to receive the purchased service through the end of the current paid billing period.

4. Refund Requests

Refund requests may be submitted to info@mynashvilleguide.com. Include business name, purchaser name, account email, transaction date, payment/transaction reference and reason.

5. Duplicate Charges

If you believe you were charged more than once for the same subscription period, contact us promptly. If confirmed, the applicable duplicate charge may be refunded.

6. Technical or Service Issues

If a significant technical issue prevents a paid listing from being provided, contact support as soon as possible. MyNashvilleGuide will investigate and may provide an appropriate remedy where warranted.

7. Listing Rejection

MyNashvilleGuide may reject listings containing fraudulent, unlawful, misleading or prohibited content. Where a paid listing is rejected before service is provided due to a decision by MyNashvilleGuide, we may provide an appropriate refund. No refund is guaranteed where rejection results from inaccurate information, prohibited content, infringement, fraud or other customer-attributable circumstances.

8. Premium Visibility

Premium fees are paid for increased visibility within the relevant business category. Because Premium placement does not guarantee a particular position, impression count, visitor count, lead volume or revenue, failure to achieve a particular commercial result does not by itself constitute grounds for a refund.

9. Payment Disputes

Customers are encouraged to contact MyNashvilleGuide at info@mynashvilleguide.com before initiating a payment dispute so that we can investigate and attempt to resolve the issue. Nothing in this policy limits rights available under applicable law or payment-card rules.

10. Changes

We may update this policy from time to time. The updated version will be published with a revised effective date.

11. Contact

Email: info@mynashvilleguide.com